Please follow all these steps to determine the reason that you cannot see the course on your Dashboard and the respective reason/resolution.
DO NOT JUMP to the step that you believe is the issue.
| Table of Contents | ||
|---|---|---|
|
Check your All courses list
Go to your All courses list (Courses > All courses).
Check whether the course is listed and is published.
Course is listed and not published
If the course is listed but not published, please wait for the instructor to publish the course. (This is not controlled centrally.)
Course is listed and published
If the course is listed and published, but not appearing on your Dashboard, please star the course.
If you find it under Future Enrolments, the course has not been opened by the instructor yet.
Course is not listed
If the course does not appear on the all Courses list (Courses > All courses):
- Please note that the course does not appear immediately after you see it in CourseReg.
- Enrolled courses from CourseReg will only be uploaded to EduRec at the end of each CourseReg round during the course allocation process.
- Check whether the course appears in EduRec (not CourseReg). Navigation: myEduRec > Academics > Academic Records.
- Once the course appear in EduRec Academic Records, it will be synced to Canvas the next morning.
- If the course does not appear in Canvas the next morning, please go through steps 1 to 3. If the course appears in EduRec Academic Records, it will be synced to Canvas the next morning.
- If the course does not appear in Canvas for more than two days after appearing in EduRec Academic Records, please take a screenshot of the EduRec Academic Records (do not crop) and send a help request. If you have already sent a help request, please update the ticket with the screenshot.
| Expand | ||||||
|---|---|---|---|---|---|---|
| ||||||
|
| Info | ||
|---|---|---|
| ||
Note that the opposite holds based on the reasons above. If a course is dropped from EduRec Academic Records, it will only be reflected in Canvas the next day. You can unstar the course so that it does not appear on the Dashboard. |
For past courses
Past courses may not appear to you on your All courses list (Courses > All courses), as the visibility of the courses are determined by the teaching staff of each course.