| Note |
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Instructors should check for other causes of access issues. |
If you encounter any of the following:
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Then take the following steps:
Take a screenshot of the issue to document it, especially if the submission is for a test or exam. Make sure your computer date and time can be seen clearly.
Clear your web browser's cookies and cache (all time or all history)
, restart the web browser, then try again.
- If that does not work, try another web browser.
- If the first two steps do not work, please send a support request to Turnitin.
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