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- cannot access the Turnitin submission folderassignment,
- an error when trying to access the Turnitin submission folderassignment,
an error message when trying to upload a paper, or
upload hangs while submitting a paper,
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Take a screenshot of the issue to document it, especially if the submission is for a test or exam. Make sure your computer date and time can be seen clearly.
Clear your web browser's cookies and cache (all time or all history)
, restart the web browser, then try again.
- If that does not work, :
- try another web browser, if not
- follow step 2 for all the browsers you have tried, restart the computer, then launch the browser and try again.
- If all the first two steps above do not work, please send a support request to Turnitin.
Related: Why is my file unable to be submitted to Turnitin? (Student)
If you cannot see the upload button, follow these steps.
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