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  • cannot access the Turnitin submission folderassignment,
  • an error when trying to access the Turnitin submission folderassignment,
  • an error message when trying to upload a paper, or

  • upload hangs while submitting a paper,

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  1. Take a screenshot of the issue to document it, especially if the submission is for a test or exam. Make sure your computer date and time can be seen clearly.

  2. Clear your web browser's cookies and cache (all time or all history)

    , restart the web browser, then try again.

  3. If that does not work, :
    1. try another web browser, if not
    2. follow step 2 for all the browsers you have tried, restart the computer, then launch the browser and try again.
  4. If all the first two steps above do not work, please send a support request to Turnitin.

Related: Why is my file unable to be submitted to Turnitin? (Student)

If you cannot see the upload button, follow these steps.

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