This may not be enabled for NUS as we use Microsoft Teams.
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What is Chat?
The Chat tool in Canvas allows students and teachers to interact in real time.
Notes:
The Chat tool must be enabled for your institution before it can be used in Canvas courses.
When Chat is enabled at the account level, it is enabled by default in all courses within the account.
Safari 13.1 contains an update that may cause issues with chat alerts. You can avoid errors with files and images by disabling cross-site tracking prevention in Safari when using Canvas.