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Frequently Asked Questions
Q. I do not have any designing or programming knowledge. How am I going to design the content?
A. You do not need to have any designing or programming knowledge to use Sway. It has prebuild themes or you can just click on Remix to get a randomize design.
Q. how do I ensure that the image used are copyright?
A. Sway allows return a search of creative commons images and provide a link back to the owner which helps to respect the copyright of the owner.
Q. Is there an offline version of Sway?
A. Unfortunately there is no offline version of sway. Sway requires an Internet connection and needs to remain online to manage the layout of your content.
For more FAQs, click here to find out more.
Helpful links
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Q. What are the system requirements for Sway?
A. For details about supported browsers and available Sway apps, see System requirements for Office.
How do I access Sway on the Web?
In your Web browser, visit sway.office.com and then sign in using your work or school account, or your Microsoft account.
You already have a Microsoft account if you use any of these services:
Outlook.com (including any Hotmail or Live.com email address)
OneDrive
Xbox LIVE
MSN
Office for home product
If you don’t already have a Microsoft account, click here to sign up for free.
You can also access Sway from the Office.com home page by clicking the Sway tile in the middle of the page, or on the menu in the upper left corner of your screen.
Q. What devices support Sway?
A. Sway on the Web is best experienced when using Microsoft Edge, Internet Explorer 11, Firefox 17 or later, Chrome 23 or later, and Safari 6 or later. Viewing a Sway on the Web works at any screen resolution, but creating and editing a Sway requires a minimum screen width of 600 pixels or larger.
Q. Can I download a Sway?
A. Sway requires an Internet connection and needs to remain online to manage the layout of your content. In case you want to store an offline copy of your content, you can export your Sway content to Word or PDF.
Q. Can I print a Sway?
A. Yes, you can print your Sway content.
How does privacy work in Sway?
When you create a Sway, it becomes a private web page. It is not posted anywhere and can't be indexed. This means you won't be able to find it by searching on a search engine (such as bing.com or google.com) or your company site.
If you haven’t shared your Sway with anyone, then only you can see it.
When you share your Sway, you can set the permissions for who can view your Sway. Even if someone has a link to the Sway, he or she must meet specific requirements to be allowed to view the content in it. Learn more about who can see your Sway.
Q. What do the different permissions settings mean?
Specific people: The author has specified that only specific people can view the Sway. Only the people permitted will be able to access it.
Those in your organization: The Sway can only be accessed by people in the author's organization or school.
Anyone with a link: Anyone who has the link will be able to access the Sway.
If I send a link to my Sway to someone who hasn't signed in, what will he or she see?
If the Sway’s permissions are scoped to specific people or people in your organization:
The recipient of the link will not be able to view your Sway without logging in; instead, he or she will be prompted to log in to see the content.
If the Sway’s permissions are set to anyone with a link:
The recipient will open the link and be able to view your Sway right away. He or she will not be required to sign in to see the content.
Learn more about who can see your Sway.
Q. How can I share my Sway with only specific people?
A. There is a setting in the Share menu that allows you to share your Sway with only specific people. Learn more about how to share your Sway.
Q. How can I pass my copy of Sway to my colleague?
A. Share your Sway as mentioned above, then get the person to duplicate the presentation to keep a copy. Also applicable for those with two or NUSNET IDs (e.g. official email id and department email id).
Q. How can I add a password to my Sway?
A. While you can add a password to your Sway, we recommend you use the options of sharing your Sway with Specific people or Those in your organization with a link. These options will require viewers to sign in, and this is the ideal method of securing content.
If I share my Sway, can viewers of my Sway share it with other people?
If you share your Sway with Specific people, they will not be able to share it with anyone.
If you share your Sway with Those in your organization with a link, they will be able to share your Sway, but only with people within your organization.
If you share your Sway with Anyone with a link, they will be able to share your Sway with anyone.
Learn more about sharing your Sway and permission levels.
Q. How can I change who has access to my Sway?
A. To change who has access to a Sway you've already shared, click Share > More options > Reset the Share settings. We’ll permanently change your Sway's web address to a new one so you can re-share it with whomever you want.
Q. How do I delete my Sway?
Go to Sway.office.com/my to see the list of Sways you've created under the My Sways section of the page.
Note: If you are currently editing a Sway, click on the Sway button in the upper left corner to navigate to Sway.office.com/my.
On the Sway you'd like to delete, click Discover more available Sway options .
Click Move this Sway to the Recycle Bin (trash can).
Click Yes, delete it.
Note: When you delete your Sway, it is moved to a recycle bin from which you can either permanently delete or restore it within 30 days. If you don't restore your Sway after 30 days, it is automatically deleted.
Q. How do I restore my deleted Sway?
Go to Sway.office.com/my.
Note: If you are currently editing a Sway, click on the Sway button in the upper left corner to navigate to Sway.office.com/my.
On your My Sways page, click the Deleted tab.
On the Sway you want to restore, click the check box in the upper right corner.
Click Restore.
Note: If you don't restore your Sway after 30 days, it is automatically deleted.
Helpful links