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This may not be enabled for NUS as we use Microsoft Teams.

The Chat tool in Canvas allows students and teachers to interact in real time.

Notes:

• The Chat tool must be enabled for your institution before it can be used in Canvas courses.
• When Chat is enabled at the account level, it is enabled by default in all courses within the account.
• Safari 13.1 contains an update that may cause issues with chat alerts. You can avoid errors with files and images by disabling cross-site tracking prevention in Safari when using Canvas.

From Canvas Basics Guide > What is Chat?