Instructors should check for other causes of access issues.
If you encounter any of the following:
- cannot access the Turnitin submission folder,
- an error when trying to access the Turnitin submission folder,
an error message when trying to upload a paper, or
upload hangs while submitting a paper,
Then take the following steps:
Take a screenshot of the issue to document it, especially if the submission is for a test or exam. Make sure your computer date and time can be seen clearly.
Clear your web browser's cookies and cache (all time or all history)
, restart the web browser, then try again.
- If that does not work, try another web browser.
- If the first two steps do not work, please send a support request to Turnitin.
Related: Why is my file unable to be submitted to Turnitin?
If you cannot see the upload button, follow these steps.