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IMPORTANT

  • Course duration. This is a year-long service-learning course offered in both Semesters 1 and 2 of the Academic Year. GEN2061X is offered in Semester 1 of the Academic Year; it runs till the end of Special Term 2 of that Academic Year, when grades are awarded. GEN2061Y is offered in Semester 2 of the Academic Year; it runs till the end of Semester 1 of the following Academic Year, when grades are awarded.

  • Service work period. Over the course of a year, you will embark on your journey as a Silver Generation Ambassador (SGA), engaging seniors through door-to-door outreach. The service work period for GEN2061X is from Semester 1 of the Academic Year to the end of Special Term 2 of that Academic Year; for GEN2061Y, from Semester 2 of the Academic Year to the end of Semester 1 of the following Academic Year.

  • Service work commitment. The service work period is year-long. However, you can complete the service work component whenever you meet the required number of service hours. Thus, you can enrol in this course even if you may likely take a semester-long break or be away during the Special Terms for Student Exchange Programme (SEP), overseas internship, Leave of Absence (LoA), etc., and return to complete the course in the following semester.

  • Service work requirement. Singapore Citizen or Singapore Permanent Resident only, with valid SingPass account

  • Note to graduating students. If you intend to graduate at the end of AY2024/25 and wish to read GEN2061, the latest you can enrol is Semester 1 of that Academic Year, in GEN2061X. Graduating students can opt to complete course requirements by Semester 2 of that Academic Year. Grades will then be awarded at the end of Semester 2, which means your degree will be conferred in end-June, and you will join the Commencement ceremony in the same year.

 Course Description

Silver Generation Ambassadors (SGA) play a key role in promoting healthy ageing amongst seniors in Singapore by conducting preventive health visits to them in their homes. In this course, students will learn key concepts in volunteerism, and essential skills, such as communications, conflict management, outreach, persuasion, and motivation, to support their work as SGA. Students will engage seniors in assigned precinct, promote national support schemes and programmes, and encourage seniors to adopt good management practices for own health and well-being. This course is a collaboration with the Silver Generation Office (SGO), under the purview of Agency for Integrated Care (AIC).

GEN2061 Course Trailer (F).mp4

Learn more about the service-learning experience at:

 Learning Outcomes

Through this course, students will:

  1. Understand fundamental concepts of volunteerism: motivation & benefits, roles & impact, and ethical & good volunteering

  2. Evaluate and apply general skills related to communications and collaboration, including empathy, active listening, conflict management, and self-awareness

  3. Evaluate and apply engagement and persuasion skills in the SGO BELIEF framework (Break ice, Explore situation, Listen with empathy, Inform to educate, Evaluate & assure, Follow-up), and the Transtheoretical Model of health behavioural changes

  4. Evaluate and apply the suitability of various national schemes to support seniors in healthcare; financial assistance; caregiving, home improvement & mobility; and retirement & care planning

  5. Synthesise reflexive learning to develop character and empathy, fostering personal effectiveness

 Pre-requisites

NIL

 Course Units

4 Units. As this course spreads over up to a year, it will count 2 Units in the first semester and the other 2 Units in the following semester. Thus, students can always register for these courses on top of their usual planned workload of 20 Units or so, without breaching workload cap per semester. 

 Grading, Delivery & Assessment

Grading. Graded. Students will be assigned an In-Progress (IP) grade in the first semester and will receive their final grade upon the completion of the course.

Delivery and Assessment. There are no final exams. Students are required to watch pre-recorded online lectures, attend three face-to-face tutorials, and carry out service work. They will be assessed through submitting a service portfolio. In addition, students will go through about 15 hours of AIC SGA training.

 Service Work

Service work prerequisites

  • Singapore Citizen or Permanent Resident of Singapore, with valid SingPass account

  • Ability to speak basic Malay, Tamil, or Chinese dialects is a bonus but not a requirement

Commitment

60-80h of service work spread over one year. This comprises of scheduled door-to-door outreach to seniors at assigned service areas in 4-hourly sessions in pairs, and trainings conducted by AIC. You are free to arrange your service work schedule in coordination with your fellow SGA, and in some cases, your field supervisor.

Your tutor will specify a target direct service hours typically of 45‒65 h. This forms your minimum service obligation. To meet this obligation, you have to log your direct contact hours on the Fieldwork Management System (FMS). In most cases, your total service hours will likely be less than 80 h.

Roles and Responsibilities

Students are responsible to:

  • Conduct scheduled door-to-door outreach to seniors in pairs

  • Build trust and rapport with seniors

  • Promote and communicate healthy lifestyle and good management practices for health and well-being through available governmental health and social support schemes, such as active ageing programmes, befriending services, care & support services, and digital tools & skills

  • Make notes of visits for SGO staff to follow-up with seniors

 Service Work Locations

Students may book their preferred service work location via DCR. A tentative list can be found here. Booking will be granted on a first come, first served basis.

 Course Structure

First Semester

Week

Event

0 - 1

Service Work Registration

  • After successful enrolment into the course, submit information needed for SGA registration via Qualtrics (link will be provided).

  • Students will book their preferred service work locations and timings, and PHV training (7, 14, 21 Sep) (choose 1 session only) via the Dynamic Course Registration (DCR) System in EduRec (https://myedurec.nus.edu.sg) in Week 1. 

  • Booking will be granted on a first come, first serve basis and students should study the possibilities (linked above) before DCR opens. Students will be prompted by email and uNivUS notification upon successful bookings.

1 - 2

Silver Generation Ambassadors (SGA) Online Registration

Students will be contacted by AIC staff to register as SGAs online

Tutorial Registration

Students will register for a tutorial group via CourseReg, and can refer to NUSMods for details.

1 - 4

Online Lectures

Students will complete pre-recorded online lectures to equip themselves with an understanding of the social landscape they are engaging and relevant skills for service work.

Agency Training

Students register for their preferred AIC training dates (7, 14, 21 Sep) for PHV via DCR. In the event that students are unable to attend due to valid reasons, students are to approach their AIC supervisor for alternate dates.

Indicative Agency training schedule

Component                                                        

To take note                             

Introduction (E-video on Canvas)               

Complete before PHV Training

Government schemes (E-learning)

Complete before starting OJT

Preventive Health Visit (PHV) training (1 session only)

Refer to the training locations and scheduled dates here:

about 8h (9am-5.30pm)   

Induction & Role-play 

Dates to be TBC

On-Job-Training (OJT) Recess Week onwards

**The 60-80 service hours includes up to about 15 hours agency training (e-learning & F2F) and service work, spread out over up to one year.  

Tutorials 1 & 2

Students will attend face-to-face tutorials in Weeks 3 and 4 on campus. Each tutorial is 2h in duration. The finalised service work locations will be announced by then.

7-13

Service Work

Students will pair up for outreach done in 4-hour blocks. The first few sessions will be mentored by a SGO staff or senior volunteer. NUS tutors may conduct an on-site check in with students.

Submission of mid-service reflection

Students will submit a reflection paper on their service experience thus far.

Second Semester

Week

Event

1-9

Service Work

Students will continue with their service sessions, which may extend into the Special Terms.

10

Tutorial 3

Students will attend a final tutorial on campus to share and reflect on their experiences, and wrap up the course.

13

Submission of Service Portfolio

Students will submit a service portfolio covering their entire service period.

Please click here for FAQ (frequently asked questions).

For further enquiries, please contact the GEN2061 team:

Course Lead

Dr Anne Chong (pvoacsl@nus.edu.sg)

Course Tutors

Ms Nursafiqah Saad (saf.saad@nus.edu.sg)

Ms Loo Chuan Jie (chuanjie@nus.edu.sg)

See you in Support Healthy AgeingSG!

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