If you cannot access the Turnitin submission folder, encounter an error with the Turnitin submission folder or encounter an error message when trying to upload a paper:
Clear your web browser's cookies and cache
, restart the web browser, then try again.
- If that does not work, try another web browser.
- If the first two steps do not work, please send a support request to Turnitin.
Related: Why is my file unable to be submitted to Turnitin?