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titleZoom Single-Sign On Migration

NUS IT has enhanced our Zoom Single-Sign-On integration recently.  If you had registered for a personal Zoom account with your NUS email address previously, it will affect your eligibility to use Zoom services such as Zoom Meetings, Zoom Chat and other Zoom services that are associated with NUS. 

To resolve this account conflict, you need to terminate your Zoom personal account using both your NUSID and NUS friendly email address.

After you have terminated your Zoom personal account, a corporate Zoom account will be created for you automatically.

Before doing these steps, please ensure you do not need to use Zoom meeting services for the next one hour. 

No.

Steps

1

Terminate your personal Zoom account that is registered with your NUS email address.

  • Log into your Zoom account from Zoom web portal (https://zoom.us)
    Do not Sign In with SSO at this point. It will be Email Address and Password.
    You may need to open a web browser tab in incognito/private browsing mode.

  • If you can't remember the password, click on Forgot password and provide your NUS email address (NUS friendly if any).
  • On the left panel, go to ADMIN -> Account Management -> Account Profile
  • Check it's the Free account type for 100 participants.
  • Click on Terminate my account.
  • If you do not see Terminate my account or your account name is tagged to National University of Singapore, it means you are using corporate Zoom account.  You may ignore this email.
  • More info: NUS Zoom FAQ webpage


Wait for at least one hour before proceeding to the next step

2

Your new NUS Zoom corporate account should be ready.
Log into your Zoom account from your Zoom application or NUS Zoom web portal (https://nus-sg.zoom.us).  

Follow on-screen instructions as follows:

Notes:

  • If you are unable to log in after more than 2 hours, please send an email to us.

Info


FAQ
Q1. I had an SSO SIgn In Error after receiving my new NUS ID, changed my NUS ID or NUS Friendly Email Address.
Ans: Since 20 May 2023, accounts will be pre-provisioned from the NUS Active Directory system. It may take up to an hour for the information to by synced.
** Please do not register for new account at zoom.us with the NUS email address.

Q2. My Zoom Free Basic account is not with NUS Zoom. And I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: Please terminate your Basic FREE Zoom account. Once done, wait for 24hours, then Sign In with SSO, company domain: nus-sg

Q3. I am a returning student, and I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: You will not be able to login to your previous NUS Zoom account as Zoom disabled it after you left NUS. 
Please add/change a friendly email address as a workaround.
https://exchange.nus.edu.sg/stfpea
Wait for one hours then try sign in again with SSO, company domain: nus-sg.

Q4. Error Message: Sorry, but we're having trouble signing you in.
AADSRS50105: Your administrator has configured the application Zoom to block users unless they are specifically granted ("assigned") access to the application. The signed in user 'yournameoruserid@nonNUSemaildomain' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

The error message indicates a Sign In attempt with <'yournameoruserid@nonNUSemaildomain>.

Your NUS Zoom account should be <staffID@nus.edu.sg> or <studentID@u.nus.edu>, hence the error.

To prevent your device from signing you in automatically with <'yournameoruserid@nonNUSemaildomain>, 

use a different web browser or use the incognito/private browsing mode.

  1. Go to NUS Zoom web portal: https://nus-sg.zoom.us
  2. Click Sign In. 
  3. When prompted to provide account email, type in <staffID@nus.edu.sg> or <studentID@u.nus.edu>

Q5. What and when is the Zoom Phone migration?
For more info on NUS IT Telephony - FAQ – Zoom Account & Login

Q6. I have deleted my personal Zoom account with NUS email address but I still cannot sign in with SSO.
Please confirm you have waited for 2 hours and have done the same for your NUS friendly email address.

Please email to Zoom Phone Deployment Teamand provide the password reset confirmation that there is no account associated with the email address.

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