If you have changed your NUS Email address or NUS Friendly Email address, please fill up and submit this form here.

If you have a previous account with Zoom using your NUS Email Address, please terminate the previous account first.

1. Sign-in to https://www.zoom.us/signin
2. Download any previous recordings that you have or meeting details that  you need.

3. Click on Account Management > Account Profile and click on "Terminate my account".
   

    Screenshot

   

4. Go to https://nus-sg.zoom.us and sign in with your NUS-ID and password.

You can download the Outlook plugin here: https://nus-sg.zoom.us/download#outlook_plugin

Once installed, you can click the "Schedule a meeting" in Outlook.


It will prompt you to launch and sign-in to your

Once completed, you will see the normal new Outlook meeting page.

Zoom allows users in the same organization to schedule meetings for one another. The scheduler can also access the Attendance Report and manage the Cloud Recording (if any).

Setup

Your manager or colleague should sign in to https://nus-sg.zoom.us and grant you you scheduling privileges for their Zoom Licensed Account.

Instructions you can provide to your manager or tutors to assign scheduling privilege to you:

Schedule Meeting for..

Check you can schedule a meeting via the NUS Zoom web Portal https://nus-sg.zoom.us
You will see a new option called "Schedule For" with a pull-down option with your manager's, colleague's, or tutor's name.

Reports

To access the session attendance reports, use the pull down to select whose reports you'd like to access.
Active Hosts Report - Zoom
https://nus-sg.zoom.us/account/my/report

Cloud Recording

To access the session cloud recordings, click Advanced Search and use the pull down to select whose reports you'd like to access. 

For sessions hosted by others, you will have to click on the meeting topic.

My Recordings - Zoom

Registration option is only available when scheduling using the NUS Zoom Web Portal at https://nus-sg.zoom.us. 

You will then provide a registration link to your audience instead of a Join URL.

Participants will register, and depending on Manual or Automatic Approval, they will then receive the Meeting Invitation from Zoom.

1. Schedule a meeting with Registration Required.
   Registration option is only available on the web portal only.
   
   
   
   
   
2. Invite Attendees 
   In this section, you can find your meeting link and the list of registrants. You can also set the type of registration for the meeting.
3. Registration Options
   Configure the registration option by selecting the approval type, registration questions, and some additional registration settings.
   1. There are 2 types of approval:
      1. Automatic Approval: Anyone who signs up will receive information on how to join.
      2. Manual Approval: Anyone who signs up will need to be approved by the host on the meeting management page.
         You can opt in or out for email notifications when someone registers.
         You can also not allow registration after the scheduled meeting time has passed.
4. Select which questions are required and optional. 
   
   
5. Custom questions are supported. Example: Faculty, Country.
   

   Registration helps to ensure only approved registered user gets a unique join URL from Zoom. Others will not be able to join without registration even if they have the Meeting ID and Passcode.
   Zoom only requires the First Name and Email Address from registrants, so that they can send out the invitation confirmation and information.

   PDPA

   Note that you are responsible for handling the data provided by your registrants.
   Do not ask more than necessary.
   You may also want to mention how you will use the data you obtain on the registration page.

Prerequisites

• Breakout Room is enabled in your meeting settings
• Host: Zoom Desktop Client on Windows or macOS, version 5.7.0 or higher
• Participants: Zoom Desktop Client or Mobile App, version 5.7.0 or higher
  Note:
  • When joining a meeting with pre-assignments, ALL participants need to be signed in to their NUS Zoom account on the desktop client for pre-assignments to work.

  • Participants will not be placed in the pre-assigned room if they join from the web client.

  • Participants will not be placed in the pre-assigned room if the email does not match.

    Check NUS Zoom Sign In and Email Address

    1. Click Sign in with SSO. 
    2. Type in the company domain as: nus-sg and click Continue.
    3. Students can check the email used for their NUS Zoom Account on the Profile Page: https://nus-sg.zoom.us/profile

Limitations

• You can only pre-assign participants that have a Zoom account (internal or external Zoom users).
• When pre-assigning participants using the web portal, you can only pre-assign NUS Zoom users that are in the same account.
• To pre-assign participants that are external Zoom users, import a CSV file.
• If you have registration enabled and external participants register for the meeting, you need to assign them to breakout rooms during the meeting.
• Up to 200 participants can be pre-assigned to breakout rooms.

Pre-assign Breakout Room via the Web Portal

Pre-assign Breakout Room using the .csv file

There are a few ways to set up your meetings if you wish to limit your participants to only be able to view and listen to you.

They are useful in managing the bigger lecture groups, make meetings like an event webinar and also to prevent "Zoom Bombers" from taking over your stage.

Q&A  NEW

How to schedule a meeting with Q&A

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Meetings.
3. Choose to edit an existing meeting or schedule a new meeting.
4. Under Meeting Options, select the check box to enable Q&A.
   Note: If the option is missing, it has been disabled at the account level, and you will need to contact your Zoom administrator.
5. Click Schedule.

NOTE: This option is not available in Canvas yet. Schedule the meetings first, then Edit this Meeting in Zoom web portal. 

Edit Q&A options

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Meetings.
3. Click the topic of your meeting.
4. At the top of the meeting details, click the Q&A tab.
5. Click Edit to adjust the following settings:
   • Allow anonymous questions: Select this option to allow participants to send questions without providing their name to the host and co-hosts.
   • Allow participants to view: Choose if you want attendees to be able to view answered questions only or view all questions.
     • If you choose for participants to view all questions, you can then enable the following options:
     • Participants can upvote: Participants can view all submitted questions and upvote questions important to them. This can help point out to the host and co-hosts questions that more participants want the answer to.
     • Participants can comment: Participants can view all submitted questions and add additional comments.
6. Click Save.
   Note: These options can also be configured by the host in the live meeting.

Manage Q&A during a meeting

Answer submitted questions

1. As the host or co-host, click Q&A  in the meeting controls.
   All submitted questions will be listed, with questions submitted by attendees external to the account indicated by (Guest) next to their name.
2. Find the question you would like to answer: 
   
   • Click Answer Live to mark the question as something that will be answered out loud during the meeting.
   • Click Type Answer to provide a written response for the participant. Type your answer and click Send.
     Note: If you allow participants to comment on questions, the questions will still appear in the Open list and can be responded to, even if a participant has commented on the question.
     • • • (Optional) Select the Send Privately checkbox before clicking send, if you would like to answer to the participant only.

• 1. As the host or co-host, click Q&A  in the meeting controls.
  2. All submitted questions will be listed, with questions submitted by attendees external to the account indicated by (Guest) next to their name.
  3. Find the question you would like to answer: 

• • • Click Answer Live to mark the question as something that will be answered out loud during the meeting.
    • Click Type Answer to provide a written response for the participant. Type your answer and click Send.
      Note: If you allow participants to comment on questions, the questions will still appear in the Open list and can be responded to, even if a participant has commented on the question.
    • (Optional) Select the Send Privately checkbox before clicking send, if you would like to answer to the participant only.

Dismiss questions

1. As the host or co-host, click Q&A  in the meeting controls.
2. Hover over the question that you would like to dismiss and click the ellipsis icon .
3. Tap Dismiss or Delete.
   Dismissed questions will no longer be visible to participants and moved to the Dismissed tab for the host and co-hosts, while deleted questions will be fully deleted and cannot be reopened.

Reopen dismissed questions

1. As the host or co-host, click Q&A  in the meeting controls.
2. In the top-right corner of the Q&A window, click the gear  to open the settings window.
   
   • Allow anonymous questions: Check this option to allow participants to send questions without providing their name to the host and co-hosts.
   • Allow participants to view: Check either if you want attendees to be able to view answered questions only or view all questions.
     • If you choose for participants to view all questions, you can then enable the following options:
       • Participants can upvote: Participants can view all submitted questions and upvote questions important to them. This can help point out to the host and co-hosts questions that more participants want the answer to.
       • Participants can comment: Participants can view all submitted questions and add additional comments.

Additional Guide: Using Q and A in Zoom Meetings – Zoom Support

Focus Mode 

Zoom now offers the new Focus Mode to help students focus better during online learning. It allow students to stay attentive.

Focus mode can be started by Host and Co-Hosts of the meeting, using a Zoom desktop client with version 5.7.3 or higher.

• Students will continue see host, co-hosts videos, spotlighted participants and shared presentations​
• Host and co-host(s) will continue to see all participant's videos​
• Participants will not see other participants (non-hosts) videos​
• Participants will only see other participants boxes with their display name
• Participants can still see other participants non-verbal feedback or reactions, and hear them when unmuted
• Participants can still see their own video

To start Focus mode as the host or co-host of a meeting:

1. Start a meeting as the host or co-hosts.
2. Click More  on the meeting toolbar.
3. Click Start Focus Mode.
4. Click Start to confirm, or select the Don’t ask me again check box to skip this confirmation going forward.
5. When Focus mode begins, you and the participants are notified with a banner along the top of the video window.
   The focus mode  icon is always visible in the top-left corner of the video window, next to the encryption icon, while focus mode is active.

To end Focus mode:

1. Click More  on the meeting toolbar.
2. Click Stop Focus Mode. 

Additional Guide: Focus mode – Zoom Help Center

Security Button (in-meeting security options)

• Once you have started the Zoom meeting, click on Security Button .
  
  
• Select/unselect the relevant options. What each option does:
  1. Lock Meeting: Prevents new participants from joining the meeting.
  2. Enable Waiting Room: Enables Waiting Room for incoming new participants
  3. Hide Profile Pictures: Hide all profile pictures, including the host. Display names are shown instead.
  4. Share Screen: Allows participants to share their screens.
  5. Chat: Allows participants to use the text chat function.
  6. Rename themselves: Allow participant to rename themselves.
  7. Unmute themselves: Allow participant to unmute their mic themselves.
  8. Start Video: Allow participant to start sending their webcam video
  9. Share Whiteboard: Allows participants to share whiteboards.
  10. Suspend Participant Activities All video, audio, in-meeting chat, annotation, screen sharing, and recording during that time will stop, and Breakout Rooms will end.

Allow Participants to Chat with Host(s) only

In the host controls, click on Security Button.

• Check Allow Participants to Chat:

In the host controls, click on Chat Button.

• You may want to control who attendees can chat with:
  1. No one: Disable the text chat.
  2. Host only: Allows them to ONLY chat with Host and Co-Hosts.
  3. Everyone publicly: Allows them to ONLY chat publicly. No private chat.
  4. Everyone publicly and privately: The default option. Allows them to chat publicly and privately.
     
     

Spotlight video on yourself or a selected participant

1. Hover over the video of the participant you want to spotlight and click ...
2. Select Spotlight Video.
3. Spotlight video puts a participants as the primary active speaker for all participants.
4. All participants will only see this speaker as the active speaker.
   Note: Pin video is different. Pin video will only make the participant as primary only on your device.
   
   

Use with Poll Everywhere for an enhanced Live Response tool

1. In Zoom, you can do a simple poll with single option or multiple option MCQ.
2. You may want to consider using Poll Everywhere to engage students just like in a physical class.
3. There are questions types Q&A and Word Cloud which are highly popular.
4. Refer to the step by step guide on using Poll Everywhere with Zoom.

Best practices for hosting large meetings (zoom.com)

Co-Hosts

Allows someone else to manage the administrative side of the meeting, such as muting participants or starting/stopping the recording.

• Co-hosts should be assigned during the meeting.

• There is no limitation on the number of co-hosts you can have in a meeting.

• Co-host will automatically be the host if the host gets disconnected.

Co-hosts do not have access to the following controls as they are only available as host controls in a meeting:

• Start closed captioning and assign someone or a third-party to provide closed captioning

• Start live streaming

• End meeting for all participants

• Make another participant a co-host

• Start breakout rooms or move participants from one breakout room to another

• Start waiting room (co-hosts can place participants in waiting room or admit/remove participants from the waiting room)

Co-hosts also cannot start a meeting. If a host needs someone else to be able to start the meeting, they can assign an alternative host. 

Alternative host

Allows you to schedule meetings and designate another NUS Zoom Licensed user to start the meeting if Host who schedules is not able to start the meeting.

• There is no need to schedule someone who will be Co-Host as Alternative Host. Make them co-hosts in the meeting itself.

• The meeting will still belong under the Host who schedules account.
  You will not be able to start another concurrent meeting, since Zoom allows each account to only start one meeting at a time.

• Alternative Host will need to have an NUS Zoom Licensed account. Not for external or Basic account.

• Alternative Host will receive an email notifying them that they've been added as an Alternative Host, with a link to start the meeting.

• Alternative Host will need to use the Start Meeting button/link in the email.
  If they cannot find it in the mailbox, search for "invites you to join a Zoom meeting as alternative host" in inbox.
  

  

• NEW: Alternative Host(s) can be allowed to add/edit polls. 

• For webinars, the user who schedules the meeting needs both a license and the webinar add-on; the alternative host only needs to be Licensed (webinar add-on not required).

Scheduling privilege 

Designed to be used when someone else will do the scheduling; like an Executive Admin, Event Scheduler or Secretarial Duties:

• The Meeting HOST should first assign or grant Scheduler permission to schedule meetings.

• Scheduler to create new meeting on behalf of Meeting HOST.

• The Meeting HOST will not have access to Polling feature. 

   How to use scheduling privileges

  Zoom allows users in the same organization to schedule meetings for one another. The scheduler can also access the Attendance Report and manage the Cloud Recording (if any).

  Setup

  Your manager or colleague should sign in to https://nus-sg.zoom.us and grant you you scheduling privileges for their Zoom Licensed Account.
  
  Instructions you can provide to your manager or tutors to assign scheduling privilege to you:

  This is how you can assign scheduling privileges to me. Steps: Go to NUS Zoom Web Portal: https://nus-sg.zoom.us Click on Settings. Search for "scheduling" Click Edit next to Assign scheduling privilege to. Click Add and type in my email address: _______@nus.edu.sg Check the Cloud Recording so I can manage the sharing of recordings of the sessions I schedule for. Check the Reports so I can access the reports of the sessions I schedule for. Click Save

  
  

  Schedule Meeting for..

  Check you can schedule a meeting via the NUS Zoom web Portal https://nus-sg.zoom.us
  You will see a new option called "Schedule For" with a pull-down option with your manager's, colleague's, or tutor's name.

  Reports

  To access the session attendance reports, use the pull down to select whose reports you'd like to access.
  Active Hosts Report - Zoom
  https://nus-sg.zoom.us/account/my/report

  

  Cloud Recording

  To access the session cloud recordings, click Advanced Search and use the pull down to select whose reports you'd like to access. 

  For sessions hosted by others, you will have to click on the meeting topic.

  My Recordings - Zoom

  
  

  

  
  

More on: 
Alternative Host
Scheduling Privilege
Co-Host

Share screen menu

When you start sharing your screen, the meeting controls will move into a floating menu that can be dragged around your screen.

It's located on the top of the screen. Hover your cursor to the top of the monitor.

• Mute/Unmute: Mute or unmute your microphone.
• Start/Stop Video: Start or stop your in-meeting video.
• Participants/Manage Participants: View or manage the participants (if the host).
• New Share: Start a new screen share. You will be prompted to select which screen you want to share again.
• Pause Share: Pause your current shared screen.
• Annotate / Whiteboard: Display annotation tools for drawing, adding text, etc.
• More: Hover over more for additional options.
  
  
  • Chat: Open the chat window.
  • Invite: Invite others to join the meeting.
  • Record: Start recording locally or to the cloud.
  • Allow/Disable participants annotation: Allow or prevent the participants from annotating on your shared screen.
  • Show/Hide Names of Annotators: Show or hide the participants' name when they are annotating on a screen share. If set to show, the participant's name will briefly display beside their annotation.
    
  • Optimize Share for Full-screen Video Clip: Start optimizing for a video clip in full screen mode.
    Note: Do not enable this setting if you are not sharing a full screen video clip, as it will blur your screen share.
  • End Meeting:  Leave the meeting or end the meeting for all participants.

To Share a Video File with attendees, have the video file ready in your computer.

1. Start or join a Zoom meeting.
2. Click Share Screen  located in your meeting controls.
3. Switch to the Advanced tab, and then select Video
4. Navigate to and select the video you wish to share from your computer, then click Open. 
   The video will now open within Zoom and be visible to attendees. 
5. The sharer will also have the video controls to Play, Pause and slider controls.

When using the video share option, Zoom encodes the video from the file directly and shares it, effectively bypassing some of the limiting factors with standard content sharing.

Guide: https://support.zoom.us/hc/en-us/articles/360051673592

The default Zoom Meeting License can take up to 300 participants.

If you are expecting bigger audience, there are two options available:

1. Large Meeting license is available upon request. Apply here.
   Note:
   • Option of 500 or 1000
   • Similar to existing Zoom Meeting, but bigger capacity.
   • Works with LumiNUS Conferencing. No change.
   • No need to reschedule any upcoming meetings.
   • Refer to Managing Bigger Classes guide for additional tips better manage the size.
     
     
2. You can also Livestream your Zoom Meeting simultaneously NUS Mediaweb (Internal).
   If you set this up, Participant Number 301 will not be able to join into the Zoom Meeting, and prompted to watch the Livestream instead.
   Note:
   • Besides to NUS Mediaweb, simultaneous Livestream to Facebook | YouTube is also available.
   • Delay of 20 second for Livestream viewers
   • Livestream viewers will experience a 20secs delay.
   • Livestream viewers cannot communicate with Zoom Meeting

FAQ:

Q1. Can we use Zoom Webinar instead?
A: For events and symposiums yes. We don't recommend using Zoom Webinar for your regular courses. The existing Zoom integration in LumiNUS is only for Zoom Meetings. It offers a one-stop place for students to join meetings and access the cloud recordings.
If you require Zoom Webinar for your events, please (apply here).

Recordings on Zoom cloud

1. Sign in to the NUS Zoom web portal https://nus-sg.zoom.us
2. Click on Recordings.
3. Find your meeting and click on the playback button.
   
   
   
4. Click the scissors button to set the playback range.
   
   
   
   
5. Note that:
   
   
   
6. Drag the markers and check the playback range.
   Once ready, click Save.
   
   

Zoom FAQs on Recordings
https://support.zoom.us/hc/en-us/articles/360040771752-Frequently-asked-questions-about-local-and-cloud-recording

From 01 July 2020, all new Zoom sessions recorded to the Zoom cloud will be set to: Only Authenticated Users can View.
Viewers will have to sign in with NUS Zoom account to watch the Zoom cloud recordings. External viewers will not be able to view the Zoom cloud recordings.

This article provides three different ways you can share your Zoom cloud recording with external viewers.

Set video for external viewing

1. Go to http://nus-sg.zoom.us
2. Click on Recording
3. Search for respective recorded session
4. Click on the Share button
5. You have the option to:
   1. Change Who can view
   2. Share with specific people
6. Click on Share Settings
   Recommended to Set Expiration Date. 
   
   
   
   
7. Click Copy to retrieve the Recording URL and passcode.

Set account profile to allow external viewing for all upcoming recordings

1. Go to https://nus-sg.zoom.us
2. Click on Settings (left menu)
3. Click on Recording (horizontal menu)

4. Disable "Require users to authenticate before viewing cloud recordings"

5. Note: This will affect all your future Zoom cloud recordings.

Download MP4 and share on an external video hosting platform

1. Go to http://nus-sg.zoom.us
2. Click on Recording
3. Search for session
4. Click on the Meeting Topic
5. Click Download
6. Upload the MP4 to your department's YouTube page or NUS Mediaweb channel.

Publish Cloud Recording in LumiNUS

If you have scheduled the meeting in LumiNUS and Recorded to the Cloud, go to Past Sessions, click on the ... and click Publish Cloud Recording.



By default all cloud recordings will require sign in with NUS Zoom account to view.
To allow access for external viewers, you will need to enable it first. Follow this guide.

Cloud Recording

Sign in to your NUS Zoom web portal.
In the navigation menu, click Recordings.
You will see the list of cloud recordings that you had started.

Click More to access the download or delete the recording.

Click Share to display the recording link information and sharing settings, such as:

• only NUS Authenticated users only can view
• add expiry date
• viewers can download
• on-demand (registration required)
• password protection
  
  You can also copy out the sharing information to clipboard to share with your viewers.
   
  
  

Local Recording

PC: C:\Users\User Name\Documents\Zoom\Session Title
Mac: /Users/User Name/Documents/Zoom/Session Title
Once converted, you can upload the MP4 file to your preferred video hosting site.

The conversion will be interrupted and caused an error if there is insufficient dis space or the laptop was shut down when conversion is in progress.

Check your "Disk space" and try and free up some space if it is low. 
Do not convert local recording files by double-clicking the Zoom files.
Ensure you did not change the filename.
Follow the steps below to convert the files.

1.    Sign in to the Zoom Desktop Client.
2.    Click the Meeting tab.
3.    Click the Recorded tab.
4.    Select the meeting topic with the local recording.
5.    Click the (...)
6.    Click Convert.

Zoom Guide: https://support.zoom.us/hc/en-us/articles/201362753-Local-Recording-Fails-To-Convert 
If you still need help, share the file via nBox and share it with the Webconferencing Helpdesk.

Not too sure where...

The one who schedule and host the session can check the Web Portal.
Click on Recordings > Cloud Recordings or Local Recordings.



https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-Viewing-Recordings 

It could also be that another participant was actually recording the meeting. Could be another host or another participant that you had granted permission to record. If this is the case, then it will record to their computer.

If you do not want other participants Video to appear to everyone else or appear in the recording, you can use Spotlight Video.

Spotlight video puts a participant as the primary active speaker for all participants. All participants will only see this speaker as the active speaker. The recording will show the Spotlight Video.

There is another feature called Pin Video. It is also to view only a specific speaker and disable active speaker view. But pinning the video will only affect your local view and local recordings.
Pin video will not work for cloud recording.

To Spotlight a Video:

• At the top of your screen, hover over the video of the participant you want to spotlight and click ...
• From the menu, choose Spotlight Video.
  
  

More: https://support.zoom.us/hc/en-us/articles/201362653

Two types of Recording Disclaimer and Notification are enabled by default.

If you need to disable them, note that it will be disabled for all your future meetings.

1. Sign in to NUS Zoom Portal at https://nus-sg.zoom.us
2. Click on Settings on the left menu.
3. Click on Recordings tab.
4. Scroll down till you see the Recording Disclaimer and Multiple audio notifications of recorded meetings.
5. Disable them using the buttons on the right.

Note

• When you join a session, your display name, email address, device information like type, name and IP address will be logged for troubleshooting purposes.
• You will be encouraged to turn ON your webcam for some lessons. Your host will have to share with you what is the recording for and intended audience.
• Make sure you and your environment are safe and ready before you Unmute Mic and Start Video.
• Use Virtual Background or position yourself with a wall behind you.

A Few Days Before

• Remember to download and install the latest Zoom client:  Win  |  Mac  |  Linux  |  iPhone  |  Android.
• Join a Zoom Test Meeting to check your device capabilities.

15 Minutes Before

• Find a quiet space with a stable WiFi connection.
• Join Zoom following the instructions your instructor has provided:
  • If your course is using Canvas, go to your course's Zoom tool. 
  • It could also be a join link URL sent via email or a calendar invite.
  • It is better run the Zoom App or Desktop Client instead of running it from the browser.
• Close unnecessary windows or apps (e.g., Skype).
• Test your headset and webcam.

During the Zoom Meeting

• Click Start Video to begin sending your webcam. 
• Click the Chat bubble to ask questions via text or as informal discussion. You can chat to everyone or a specific person. Some instructors may want a certain format like they will not entertain text chat until it comes to Q&A segment.
• Find out who else is in the meeting by clicking Participants. This is also where you can "raise your hand" to ask a question, answer a question, or use the Yes/No button.
• Always be prepared to share your screen. Close all other browsers and apps not required for the class.
• At the end of the class, click Leave Meeting.

View options. Toggles between:

• Speaker View: To focus on the speaker.
• Gallery View: To show all participants (up to 25 people). 
• Full Screen: To maximize screen. 
• Participants and attendees can select side-by-side mode during screen sharing.

Zoom Menu

The Zoom menu is at the bottom of the Zoom window. Hover your cursor over it if it is hidden. In screen sharing mode, it goes to the top of the screen.

• Mute: Switch to turn on/off your microphone.
  

• Start/Stop Video: Sending your webcam.

• Invite: To invite others.

• Share Screen: Allows you to share your desktop screen and specific windows.

• Chat: To send messages to everyone or a specific person.

• Record: If the host allows it. Not provided as a default. Records as a MP4 on your computer Documents\Zoom\Session Title.
  

• Leave Meeting: Click this at the end of the meeting. Do not leave the Zoom meeting open.

• More: Allows you to raise your hand, and other participants quick response button.
  

Tips

• Provide a clear video. Keep your face lit, and the background neat and tidy. A clean wall will be the best. If the window is behind, pull the blinds or curtains.
• Microphones pick up all ambient noise, so keep your mic muted unless you are speaking.
• Focus please. Avoid any other activities that will distract you.

Some meetings/webinars will require Authentication to Join only for NUS Zoom users.
When joining such events, check that you are signed in correctly on the browser and desktop client or mobile app.
Sign In at https://nus-sg.zoom.us. On https://zoom.us or Zoom App or Zoom client, click on SSO, company domain: nus-sg
When these events require registration, there will be checks during the registration process as well. Please provide the email address used with your valid NUS Zoom account (valid and activated).
If you have an NUS friendly email address, please provide your friendly email address. A typical error message:

Possible reasons:

1. Mismatched email address: The email address supplied during registration did not match the NUS Zoom account. Use friendly email address.

2. NUS Zoom account not valid: If you do not have an NUS Zoom account, please Log in to Zoom first, then activate the account.

3. The browser cache issue: You may want to clear your browser cache first. Alternatively, open a browser in incognito/private browsing mode and copy/paste the registration URL.

To verify the email address of your Zoom account:

Joining our Meetings

1. Only the meeting organizer or LumiNUS will send the invitation emails. Zoom only sends out invitation link for meetings that require registration. Do not click any links from unverified sources. You can also go to Canvas Zoom to join if they were scheduled in Canvas.
2. Some meeting will require authentication. Sign in using your NUS Zoom Account at https://nus-sg.zoom.us.
   If you are signing in from the desktop client and mobile apps, select Sign In with SSO and company domain: nus-sg.
3. Join URLs for sessions scheduled by NUS Zoom accounts should start with https://nus-sg.zoom.us/...
4. Do not forward the invitation link or message to others.
5. Do not post the meeting details like links and passwords on any social media or chat groups.
6. Your microphone and webcam will not automatically start sending.
   Join Audio, only when you are ready. Start video, only when you are ready.
7. There will be a Recording status on the top left if the Host or someone approved, is recording the session.

8. Be aware that anyone in the meeting can record or do a screenshot, using any other tools and software.
   Be cautious about what you say, show and share.
   If it is a confidential document, consider sharing it on OneDrive or nBox instead of transferring the files or sharing the screen via Zoom.
   This will require participants to authenticate themselves in order to access those files.

9. Be careful with files transferred in Zoom. Verify it was indeed sent by the host. Do not download or open any suspicious files. 
10. Text Chat too. Do not click on any suspicious URL links.
11. Alert the host if someone in the participant list looks suspicious and shouldn't be in the meeting. Host can remove participants.
12. Click Leave Meeting once you are done with the session.

Scheduling our Meetings

1. Require Password for ALL Meetings. 
2. Consider giving the the Meeting ID and Password separately to participants. Avoid using the one click to join link.
3. Enable registration. Option of automatic or manual approval.
4. Enable only authenticated users can join in.
   Participants will have to Sign In at https://nus-sg.zoom.us. with their NUS-ID and password.
   Participants signing in from the desktop client and mobile apps, to select Sign In with SSO and company domain: nus-sg.
5. Avoid using the same meeting ID and recurring session for a long period of time.
6. Avoid using Personal Meeting ID.
7. Enable Waiting Room. So you can have another level of control on who gets into the Meeting Room. 

Security Button options

1. Once you have started the Zoom meeting, click on Security Button.

2. Select/unselect the relevant options.

   
   What each option does:
   

   1. 1. Lock Meeting: Prevents new participants from joining the meeting.

      2. Enable Waiting Room: Enables Waiting Room for incoming new participants

      3. Hide Profile Pictures: Hide all profile pictures, including the host. Display names are shown instead.

      4. Share Screen: Allows participants to share their screens.

      5. Chat: Allows participants to use the text chat function.

      6. Rename themselves: Allow participant to rename themselves.

      7. Unmute themselves: Allow participant to unmute their mic themselves.

      8. Start Video: Allow participant to start sending their webcam video

      9. Share Whiteboard: Allows participants to share whiteboards.

      10. Suspend Participant Activities All video, audio, in-meeting chat, annotation, screen sharing, and recording during that time will stop, and Breakout Rooms will end.
          
          

3. If you plan to record, ask permission from the participants first.
4. End Meeting for All, once you have finished the meeting.
5. If you have recorded to the Zoom cloud, do not share or leave the files on the cloud longer than necessary.
   Set expiry date or delete them once you are done.

You may also view the video tutorial from here.

Additional Enhanced Features

• One-click join URL
• End-to-end encryption
• Allow/Block participants from certain countries

Additional Resources

• NUS IT Advisory (12 April 2020)
• NUS IT Advisory (03 April 2020)
• Zoom's Message from CEO  (01 April  2020)
• Zoom's Message on privacy (29 March 2020)
• Zoom Security
• Zoom Privacy and Policy

Alternative Applications

• Microsoft Teams

Yes. If you had required registration and you want to prevent participants from forwarding their unique Join Links, you will need to prevent attendees from joining via multiple devices.

Schedule the meeting via the web portal https://nus-sg.zoom.us

1. Schedule a new meeting.
2. Select Registration Required.
3. Click Save.
4. Scroll to the bottom of the meeting page.
   Under Registration Option.
   Click on the Edit button.
5. Uncheck the box "Allow attendees to join from multiple devices".
6. Review all other Registration options.
7. Click Save all.

The Zoom Marketplace has thousands of apps, add-ons and integrations that enhance your Zoom experience and improve workflow and collaboration. 

NUS Zoom follows the same procurement, data, IT and security policy guidelines. And this includes all apps before they can be approved in the Zoom Marketplace.

Prerequisites

To Enable Zoom Apps Quick Launch Button for your Zoom client and sessions, please enable it on your account settings: https://nus-sg.zoom.us/profile/setting?tab=zoomapps

Zoom Apps support in Meetings

• Zoom desktop client

  • Windows: version 5.7.3 or higher

  • macOS: version 5.7.3 or higher

Zoom Apps support in Breakout Rooms

• Zoom desktop client

  • Windows: version 5.8.3 or higher

  • macOS: version 5.8.3 or higher

Guide: Getting started with Zoom Apps – Zoom Support

Pre-approved apps for NUS Zoom

Microsoft Teams (by Zoom)

Start and schedule Zoom Meetings from Microsoft Teams.
A 2mins video guide | Documentation | Privacy Policy | Support | Terms of Use

Panopto - NUS Mediaweb (by Panopto)

Guide to integrate Zoom Cloud Recording with Panopto (NUS Mediaweb).
Documentation | Privacy Policy | Support | Terms of Use

Miro (by Miro)

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, providing a space to capture ideas, effortlessly co-create, and collaborate as if you’re working side by side. 

NUS IT Miro Guide | Documentation | Privacy Policy | Support | Terms of Use

Timer (by Zoom)

The Timer App features a sleek countdown animation and a water-like alarm when the time is up.

The timer app can be started from within a Zoom meeting.

Documentation |  Privacy Policy |  Support | Terms of Use

Shared Backgrounds (by Zoom)

Shared Backgrounds can be used in a meeting, to have the same coordinated background for the meeting.

Documentation | Privacy Policy | Support | Terms of Use

Virtual Backgrounds (by Zoom)

The Virtual Backgrounds app for Zoom allows you to select your favorite virtual background from over 2 million high-resolution images. These are curated by the world’s best community of photographers from Unsplash.  

Documentation | Privacy Policy | Support | Terms of Use

FAQ

1. I do not see the App button during my Zoom Meeting.
   To Enable Zoom Apps Quick Launch Button for your Zoom session:
   

   1. you will need to enable it on your account settings: https://nus-sg.zoom.us/profile/setting?tab=zoomapps

   2. Zoom desktop client version 5.7.3 or higher for both WinOS/macOS
      

2. I received an error message: "Restart to use Zoom App"
   Please restart your PC or laptop, not just the Zoom client, and Sign In again to Zoom.

The bandwidth used by Zoom will be optimized for the best experience based on the participants’ network.
A good stable connection is still required. The bandwidth will automatically adjust for 3G, WiFi or Wired environments.

Recommended bandwidth for meetings panelists:

• For 1:1 video calling:
  • 600kbps (up/down) for high quality video
  • 1.2 Mbps (up/down) for 720p HD video
  • Receiving 1080p HD video requires 1.8 Mbps (up/down)
  • Sending 1080p HD video requires 1.8 Mbps (up/down)
• For group video calling:
  • 800kbps/1.0Mbps (up/down) for high quality video
  • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  • Receiving 1080p HD video requires 2.5mbps (up/down)
  • Sending 1080p HD video requires 3.0 Mbps (up/down)
• For screen sharing only (no video thumbnail): 50-75kbps
• For screen sharing with  video thumbnail: 50-150kbps
• For audio VoiP: 60-80kbps

Other Guides: 
System Requirements and Bandwidth 
Wireless (WiFi) Connectivity
Mobile Data Bandwidth

As Skype for Business (SFB) moves into obsolescence, NUS IT will be replacing it with Zoom Phone and Zoom Chat for all staff.
For ease of searching contacts when calling or chatting, the Zoom Profile display name is taken from the University's CHRS or myEduRec system.

To change Display Name for each meeting:

A. During a Zoom Meeting

1. Only possible if Host allows participants to rename themselves.
2. Click on Participants button.
3. In the Participant Panel on the right, look for your name (it's at the top).
4. Click on "More" button beside your name and select Rename.

5. Type in your preferred display name for the meeting.
   

B. Before Joining the Zoom Meeting

1. You will need the Meeting ID and passcode.
2. Launch your Zoom Client/App
3. Click on SSO, company domain: nus-sg
4. Sign In with NUS ID and password.
5. Click Join button or Join a Meeting
6. In the Join Meeting window, type in Meeting ID and your Display Name.
7. Click Join.
   
   
   
   

C. Host or co-host(s) can Rename participants during the meeting

1. As the meeting host or co-host click Participants  in the host controls to open the Participants panel.
2. Click  (More) next to a participant's name.
3. Click Rename: Change the participant name that is displayed to other participants. This change only applies to the current meeting.

D. Host or co-host(s) can Rename participants in Waiting Room

1. As the meeting host or co-host, click Participants .
2. After verifying the participant via Text Chat.
3. In the Waiting Room section, click  (More) next to a participant's name.
4. In the drop-down menu, click Rename.
5. Enter a new name, then click Change.
   The participant will receive a notification that the host renamed them, as well as what they have been renamed to. Participants can click OK or Leave Meeting. Clicking OK does not admit them.
   
   
   

Sometimes you will hear audio echo or audio feedback during your meeting. For bigger groups, it is advisable to select "Mute Participants on Entry". For even larger groups, you may want to prevent students from unmuting themselves.


To solve the Echo issues:

1) Isolate the participant
As a host, if it is a small group, you can do a Mute All and unmute individually to find the source. You might not have a time to do this in a big group. Do a Mute All and let them know to unmute only when given permission to talk.

2) Cause of Echo

• Participants not joining using headsets and joining using external speakers. So what happens is the built-in mic picks up audio from the external speakers causing echo from other.
  Unfortunately, in most cases the one causing echo will not hear the echo.
• Two or more participants with active audio joining from the same room (physically). If that is the case, only one device should Join Audio. All other devices should Leave Audio.

Guide: https://support.zoom.us/hc/en-us/articles/202050538-Audio-Echo-In-A-Meeting

It is not possible to have 10 member is the board room to share the mic from a single laptop.

While there are products meant for bigger rooms like the Logitech https://www.logitech.com/en-sg/video-collaboration.html available for purchase, there are existing equipment that your office may already have.
Most offices in NUS will have the the Polycom Trio used for boardroom telephone calls. That Polycom Trio can also be connected to a laptop; either Bluetooth or USB.

USB
Use a Micro USB cable to connect the Polycom Trio with the laptop.
Select the Polycom's Speaker and Microphone device in Zoom.
Run the Test Speaker and Microphone to configure it.

• Host(s) can split them automatically or manually.
• There can be up to 100 Breakout Rooms per meeting, maximum of 300 per breakout room (If you have Large Meeting for 500/1000, then it will be 500/1000  per breakout room).
• Breakout Room participants have full audio, video and screen share capabilities
• Host(s) can move between Breakout Rooms
• While in a Breakout Room, participants can request help from a host. Hosts(s) will receive a notification.

You can also share Participating in Breakout Rooms with your students for some information on using breakout rooms as a participant

Launch Breakout Rooms from the Host Controls during a meeting

1. Start an instant or scheduled meeting.
2. Click Breakout Rooms.
3. Select the number of rooms you would like to create, and how you would like to assign your participants to those rooms:
   • Automatically: Let Zoom split your participants up evenly into each of the rooms
   • Manually: Choose which participants you would like in each room
   • Let participants choose room: Participants can select and enter rooms on their own. 
     
4. Click Create Breakout Rooms.
   
5. Your rooms will be created, but will not start automatically. You can manage the rooms prior to starting them by following the instructions below.

Options for Breakout Rooms

1. After creating the breakout rooms, click Options to view additional Breakout Rooms options.
   
   
   
2. Check any options that you would like to use for your breakout rooms.
   • Allow participants to choose room: Checking this option will allow all participants to join into any rooms.
   • Allow participants to return to the main session at any time: If this option is checked, the participants can move back to the main session from their meeting controls. If this is disabled, they need to wait for the host to end the breakout rooms.
   • Automatically move all assigned participants into breakout rooms: Checking this option will move all participants into the breakout rooms automatically. If this option is unchecked, the participants will need to click Join to be added to the breakout room.
   • Auto close breakout rooms after x minutes: If this option is checked, the breakout rooms will automatically end after the configured time.
   • Notify me when the time is up: If this option is checked, the host will be notified when the breakout room time is up.
   • Countdown after closing breakout rooms: If this option is checked, the participants will be given a countdown of how much time they have left before being returned to the main room.
3. Follow the steps below to assign participants to rooms or click Open All Rooms to start the breakout rooms.

Assigning Participants to Rooms

To assign participants to your rooms, select Assign next to the room you wish to assign participants to and select participants you want to assign to that room. Repeat this for each room.

Once a participant has been assigned (manually or automatically), the number of participants will show in place of the Assign button.

Preparing Breakout Rooms

After manually or automatically assigning participants to rooms, you can rearrange the participants. Participants who are not assigned to breakout sessions will remain in the main meeting when the rooms are started.

• Move to (participant): Select a room to move the participant to.
  
• Exchange (participant): Select a participant in another room to swap the selected participant with.
  
• Delete Room: Delete the selected room.
• Recreate: Deletes existing breakout rooms and creates new ones.
• Add a Room: Add another breakout room.
• Open All Rooms: Start the rooms. All assigned participants will be moved to their respective rooms after confirming the prompt to join the breakout room. If allowing participants to choose their own room, they can open the list of rooms and choose which to join. The host will be left in the main meeting until manually joining one of the rooms. The participants (and the host when manually joining a room) will see the following message shown when joining the breakout room.
  

Managing Breakout Rooms in Progress

Once the Breakout Rooms have been started, the participants will be asked to join the Breakout Session. The host will stay in the main meeting until joining a session manually. If a participant has not joined the session yet, it will be noted by (not joined) next to their name.

• Join: Join the breakout room.
• Leave: Leave the room and return to the main meeting (only shows when in a breakout room).
• Close All Rooms: Stops all rooms after a 60 second countdown, shown to the host and participants, and returns all participants back to the main meeting.

Ask for Help

Participants in breakout rooms can request that the meeting host join their meeting by clicking Ask for Help.

The host will be prompted to join the room where the request originated from. Click Join Breakout Room to join the room.

Broadcasting a Message to All Breakout Rooms

The host can broadcast a message to all breakout rooms to share information with all participants.

1. Click Breakout Rooms in the meeting controls.
   
2. Click Broadcast a message to all, enter your message and click Broadcast.
   
3. The message will now appear for all participants in Breakout Rooms.
   

Preassigning Breakout Rooms

• Feature comparison
• To Apply
• Zoom Webinar Guides

Feature comparison

*Note: If the host or co-host enables Allow to talk for an attendee, they will be able to enable their microphone, as well as mute and unmute themselves.

To Apply

Click here to apply for a temporary Zoom Large Meeting 1000 license.

Click here to apply for a temporary Zoom Webinar 1000 license.

Zoom Webinar Guides

• All About Zoom Webinar

• Joining and Participating in a Webinar as an Attendee

• Getting Started With Webinar

• Roles in a webinar

• Convert this meeting to a webinar

• Managing participants in a webinar

• Inviting panelists to a webinar

• Scheduling a webinar without registration

• Scheduling a Webinar with Registration

• Customizing Registration Page (Branding)

• Webinar practice session

• Using webinar chat

• Getting started with Question & Answer

• Polling for webinars

• Livestream Zoom Meeting/Webinar to Facebook, Youtube (Public/Unlisted) or NUS Mediaweb (Internal).

• Webinar Reporting

• Watch a 60mins Zoom Webinar Training Recording

• Participating in a Webinar as an Attendee 

Note: There is a 20sec delay for viewers joining via Livestream on Facebook, YouTube or NUS Mediaweb.

Prepare Mediaweb Stream

1. Go to https://mediaweb.ap.panopto.com/

2. Sign in with NUS-ID and password.

3. Click on Create. If you do not have access to Create, please refer to /wiki/spaces/CTS/pages/36388276 .

4. Select Webcast.

5. Type in Name, Select Folder Destination and click Create.

6. Click on Manage.

7. Click on RTMP Source.

   1. Copy out the Server URL to a NotePad or Text Edit. This will be the Stream URL.

   2. Copy out the Stream keys to a NotePad or Text Edit. This will be the Stream Key.
      
      

8. Click on Share.

   1. Select Who has access to this livestream.

      1. Add People or Groups as Viewers, if you have a module code.

      2. Who can access this video:

         1. Anyone at your organization who has the link
            

            

   2. Copy the Viewer Link; to a NotePad or Text Edit. This will be the Live streaming page URL.

Enable Livestream to Mediaweb for your Zoom Account

You may skip this if it has been enabled before.

1. Go to https://nus-sg.zoom.us

2. Sign In with NUS-ID and password.

3. Click on Settings.

4. Enable LiveStream. 
   

Copy Stream Information to your Zoom meeting

1. Go to https://nus-sg.zoom.us

2. Sign In with NUS-ID and password.

3. Schedule a Meeting. (Click on meeting topic if it has been created)

4. Provide meeting details. Click Save.

5. Click on Live Streaming

6. Click Configure Custom Streaming Service.
   
   

7. Provide the 3 information from Mediaweb:

   1. Stream URL

   2. Stream key

   3. Live streaming page URL
      
      

Ready to start Zoom and Livestream

Note: The stream setup is VALID FOR ONE TIME USE ONLY. 
If you are testing the Livestream for a dry run, you will need to setup another Livestream with a different stream key.

1. Launch Zoom Session a few minutes earlier.

2. Click More > Live on Custom Live Streaming Service.

3. Status on Zoom indicates it’s LIVE: on Custom Live Streaming Service.

4. Consent to stay in meeting while Zoom livestreams.
   

   

5. The livestream will appear on your web browser. 
   Click Play to test the stream.
   Note: There will be a 15-20sec delay.
   Your webcam will also not be mirrored.
   Once you can see and hear your Zoom session streaming successfully, you may close the. web browser.