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Change Password (if you still remember your old password)

1. Go to the NUS WebMail password portal https://exchange.nus.edu.sg/passwordportal/
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2. Enter your student NUS-ID, the old password and the new password and click on "Submit".
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Forgot Password (if you do not remember your old password)

1. If you have not registered your mobile number in the NUS Education Records (EduRec) System, go to How do I register my mobile number in NUS EduRec?
   
   
2. If you have registered your mobile number in the NUS Education Records System:
   
   

   1. Go to https://myaces.nus.edu.sg/passwordreset
      
      

   2. Step 1 – Submit the request

      1. Fill in the information as required. Click on "Submit".

      2. A One-Time-Password (OTP) will be sent to your mobile phone via SMS.
         
         

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   3. Step 2 – Retrieve the OTP

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   4. Step 3 – Enter the OTP
      
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   5. Step 4 – Receiving your temporary password

      1. You will receive another SMS containing the first 8 characters of the temporary password within 1 – 2 minutes.

      2. Append the last 4 numeric digits of your student

         number 

         ID (Axxxxxxx) to the end of the string to form your temporary password.
         
         

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   6. Step 5 – Change the temporary password

      1. Go to the NUS WebMail password portal https://exchange.nus.edu.sg/ and click on "Change NUSNET Password"./passwordportal/

      2. Enter your student NUS-ID, the temporary password and the new password and click on "Submit".