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Login to NUS Zoom via https://nus-sg.zoom.us
or Sign In with SSO, company domain: nus-sg
Info
titleZoom Single-Sign On Migration

NUS IT has recently improved our Zoom Single-Sign-On integration. If you previously registered for a personal Zoom account using your NUS email address, it may affect your access to Zoom services such as Zoom Meetings, Zoom Chat, and other NUS-associated Zoom services.

To resolve this issue, you need to terminate your personal Zoom account that uses your NUS email address.

Once you have terminated your personal Zoom account, a corporate Zoom account will be automatically created for you by the next day.

Before starting this process, please ensure you won't need to use Zoom services for the rest of the day.

No.

Steps

1

Terminate your personal Zoom account that is registered with your NUS email address.

  • Log into your Zoom account from Zoom web portal (https://zoom.us)
    Do not Sign In with SSO at this point. It will be Email Address and Password.
    You may need to open a web browser tab in incognito/private browsing mode.

  • If you can't remember the password, click on Forgot password and provide your NUS email address (NUS friendly if any).
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  • On the left panel, go to ADMIN -> Account Management -> Account Profile
  • Check it's the Free account type for 100 participants.
  • Click on Terminate my account.
  • If you do not see Terminate my account or your account name is tagged to National University of Singapore, it means you are using corporate Zoom account.  You may ignore this email.
  • More info: NUS Zoom FAQ webpage

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Wait till the next day before proceeding to the next step.

2

Your new NUS Zoom corporate account should be ready.
Log into your Zoom account from your Zoom application or NUS Zoom web portal (https://nus-sg.zoom.us).  

Follow on-screen instructions as follows:

Notes:

  • If you are unable to log in after more than 2 hours, please send an email to us.

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NUS IT has enhanced our Zoom Single-Sign-On integration recently.  As part of this exercise, we’ve identified that you had registered for a personal Zoom account with your NUS email address previously.  This affects your eligibility to use Zoom services such as Zoom Meetings, Zoom Chat and other Zoom services that are associated with NUS.  To resolve this account conflict, you need to terminate your Zoom personal account.  After you have terminated your Zoom personal account, a corporate Zoom account will be created for you automatically.

Before doing these steps, please ensure you do not need to use Zoom meeting services for the next one hour. 

You should complete these steps before 18 August, Friday so that you will not be affected by the migration.

Terminate your personal Zoom account that is registered with your NUS email address.

Notes:

  • If you do not see Terminate my account or your account name is tagged to National University of Singapore, it means you are using corporate Zoom account.  You may ignore this email.

Log into your Zoom account from Zoom web portal (https://zoom.us)

  • On the left panel, go to ADMIN -> Account Management -> Account Profile
  • On the right panel, click on Terminate my account.

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Your new Zoom corporate account should be ready.

Notes:

  • If you are unable to log in after more than X hours, please send an email to us.

Log into your Zoom account from your Zoom application or NUS Zoom web portal (https://nus-sg.zoom.us).  Follow on-screen instructions as follows:

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Regards,

Zoom Phone Project Team

Info


FAQ
Q1. I had an SSO SIgn In Error after receiving my new NUS ID, changed my NUS ID or NUS Friendly Email Address.
Ans: Since 20 May 2023, accounts will be pre-provisioned from the NUS Active Directory system. It may take up to 24 hours a day for the information to by synced.
** Please do not register for new account at zoom.us with the NUS email address.

Q2. My Zoom Free Basic account is not with NUS Zoom. And I can't Sign In with SSO, company domain: nus-sg. What do I do?
Ans: Please terminate your Basic FREE Zoom account. Once done, wait for 24hours, then Sign In with SSO, company domain: nus-sg

Q3. I am a returning student, and I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: You will not be able to login to your previous NUS Zoom account as Zoom disabled it after you left NUS. 
Please add/change a your NUS friendly email address as a workaround.
https://exchange.nus.edu.sg/stfpea
Wait for 24 hours till next day, then try sign in again with SSO, company domain: nus-sg.

Q4. I have just created/changed my Friendly Email Address. And I can't Sign In with SSO, company domain: nus-sg. This is my first time signing into NUS Zoom. What do I do?
Ans: Please wait 24hours for the accounts to sync, then Sign In with SSO, company domain: nus-sg

Q5. The NUS Zoom account is using my friendly email address. Can we change it?
And: No. Zoom uses the SMTP email address; the friendly email address (if any).

Info
titleZoom Single-Sign On

No.

Task

Steps

1

Wait for at least one hour before proceeding to the next step

2

How to log in to NUS Zoom
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NUS IT Telephony - FAQ – Zoom Account & Login

Error Message: Sorry, but we're having trouble signing you in.
AADSRS50105: Your administrator has configured the application Zoom to block users unless they are specifically granted ("assigned") access to the application. The signed in user 'yournameoruserid@nonNUSemaildomain' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

The error message indicates a Sign In attempt with <'yournameoruserid@nonNUSemaildomain>.

Your NUS Zoom account should be <NUS-ID@nus.edu.sg> or <NUS-ID@u.nus.edu>, hence the error.

To prevent your device from signing you in automatically with <'yournameoruserid@nonNUSemaildomain>, 
use a different web browser or use the incognito/private browsing mode.

  1. Go to NUS Zoom web portal: https://nus-sg.zoom.us
  2. Click Sign In. 
  3. When prompted to provide account email, type in <staffID@nus.edu.sg> or <studentID@u.nus.edu>

Q5. What and when is the Zoom Phone migration?
For more info on NUS IT Telephony - FAQ – Zoom Account & Login

Q6. I have deleted my personal Zoom account with NUS email address but I still cannot sign in with SSO.
Please wait till the next day for the account to be pre-provisioned in NUS Zoom.

Please email to Zoom Phone Deployment Teamand provide the password reset confirmation that there is no account associated with the email address.

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Q7. Sign In error possible due to multiple account sign-in before.
https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies