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titleZoom Single-Sign On Migration

NUS IT has enhanced recently improved our Zoom Single-Sign-On integration recently.   If you had previously registered for a   personal   Zoom account with using your   NUS email address previously, it will may affect your eligibility access to use Zoom services such as Zoom Meetings, Zoom Chat, and other NUS-associated Zoom services that are associated with NUS. 

To resolve this

account conflict

issue, you need to terminate your personal Zoom

personal

account

. Do this also for personal account that is using

that uses your NUS

friendly

email address.

After

Once you have terminated your personal Zoom

personal

account, a corporate Zoom account will be automatically created for you

automatically

by the next day.

Before

doing these steps

starting this process, please ensure you

 do not

won't need to use Zoom

meeting

services for the

next one hour. 

rest of the day.

No.

Steps

1

Terminate your personal Zoom account that is registered with your NUS email address.

  • Log into your Zoom account from Zoom web portal (https://zoom.us)
    Do not Sign In with SSO at this point. It will be Email Address and Password.
    You may need to open a web browser tab in incognito/private browsing mode.

  • If you can't remember the password, click on Forgot password and provide your NUS email address (NUS friendly if any).
  • On the left panel, go to ADMIN -> Account Management -> Account Profile
  • Check it's the Free account type for 100 participants.
  • Click on Terminate my account.
  • If you do not see Terminate my account or your account name is tagged to National University of Singapore, it means you are using corporate Zoom account.  You may ignore this email.
  • More info: NUS Zoom FAQ webpage


Wait for at least one hour till the next day before proceeding to the next step.

2

Your new NUS Zoom corporate account should be ready.
Log into your Zoom account from your Zoom application or NUS Zoom web portal (https://nus-sg.zoom.us).  

Follow on-screen instructions as follows:

Notes:

  • If you are unable to log in after more than 2 hours, please send an email to us.

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FAQ
Q1. I had an SSO SIgn In Error after receiving my new NUS ID, changed my NUS ID or NUS Friendly Email Address.
Ans: Since 20 May 2023, accounts will be pre-provisioned from the NUS Active Directory system. It may take up to an hour a day for the information to by synced.
** Please do not register for new account at zoom.us with the NUS email address.

Q2. My Zoom Free Basic account is not with NUS Zoom. And I can't Sign In with SSO, company domain: nus-sg. What do I do?
Ans: Please terminate your Basic FREE Zoom account. Once done, wait for 24hours, then Sign In with SSO, company domain: nus-sg

Q3. I am a returning student, and I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: You will not be able to login to your previous NUS Zoom account as Zoom disabled it after you left NUS. 
Please add/change a your NUS friendly email address as a workaround.
https://exchange.nus.edu.sg/stfpea
Wait for one hours till next day, then try sign in again with SSO, company domain: nus-sg.

Q4. Error Message: Sorry, but we're having trouble signing you in.
AADSRS50105: Your administrator has configured the application Zoom to block users unless they are specifically granted ("assigned") access to the application. The signed in user 'yournameoruserid@nonNUSemaildomain' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

The error message indicates a Sign In attempt with <'yournameoruserid@nonNUSemaildomain>.

Your NUS Zoom account should be <NUS-ID@nus.edu.sg> or <NUS-ID@u.nus.edu>, hence the error.

To prevent your device from signing you in automatically with <'yournameoruserid@nonNUSemaildomain>, 
use a different web browser or use the incognito/private browsing mode.

  1. Go to NUS Zoom web portal: https://nus-sg.zoom.us
  2. Click Sign In. 
  3. When prompted to provide account email, type in <staffID@nus.edu.sg> or <studentID@u.nus.edu>

Q5. What and when is the Zoom Phone migration?
For more info on NUS IT Telephony - FAQ – Zoom Account & Login

Q6. I have deleted my personal Zoom account with NUS email address but I still cannot sign in with SSO.
Please wait till the next day for the account to be pre-provisioned in NUS Zoom.

Please email to Zoom Phone Deployment Teamand provide the password reset confirmation that there is no account associated with the email address.

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Q7. Sign In error possible due to multiple account sign-in before.
https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies