Q1. I had an SSO SIgn In Error after changing my NUS ID or NUS Friendly Email Address
Ans: Please fill up this form here. https://forms.office.com/r/sGbJFBKjLV
Q2. My Zoom Free Basic account is not with NUS Zoom. And I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: Please terminate your Basic FREE Zoom account. Once done, wait for 24hours, then Sign In with SSO, company domain: nus-sg
Q3. I am a returning student, and I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: You will not be able to login to your previous NUS Zoom account as Zoom disabled it after you left NUS.
Please add/change a friendly email address as a workaround.
https://exchange.nus.edu.sg/stfpea
Wait for 24 hours then try sign in again with SSO, company domain: nus-sg.
Q4. I have just created/changed my Friendly Email Address. And I can't Sign In with SSO, company domain: nus-sg. This is my first time signing into NUS Zoom. What do I do?
Ans: Please wait 24hours for the accounts to sync, then Sign In with SSO, company domain: nus-sg
Log in to Zoom
| Action | Desktop/Laptop | Mobile |
|---|---|---|
| Notes | Screenshots taken on Zoom Cloud Meetings app 5.5.3 on iOS 14.4. | |
| Click Sign In. | N.A. |
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Click DO NOT use the default sign in. |  |
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| Enter nus-sg as the company domain. |  |
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Enter NUSNET ID and password
If you encounter issues with logging in, clear your browser's cookies and cache completely (all time or all history), restart the browser, then try again. |
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| Open Zoom. You will then be brought back to the Zoom app. Allow Zoom to open if prompted. |
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Logged in. Check that the account is correct, by clicking on your image thumbnail on top right. |
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| Start your Zoom meeting or join a meeting with the meeting ID and passcode. |
