Login to NUS Zoom via https://nus-sg.zoom.us
or Sign In with SSO, company domain: nus-sg
FAQ
Q1. I had an SSO SIgn In Error after receiving my new NUS ID, changed my NUS ID or NUS Friendly Email Address.
Ans: Since 20 May 2023, accounts will be pre-provisioned from the NUS Active Directory system. It may take up to 24 hours for the information to by synced.
** Please do not register for new account at zoom.us with the NUS email address.
Q2. My Zoom Free Basic account is not with NUS Zoom. And I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: Please terminate your Basic FREE Zoom account. Once done, wait for 24hours, then Sign In with SSO, company domain: nus-sg
Q3. I am a returning student, and I can't Sign In with SSO , company domain: nus-sg. What do I do?
Ans: You will not be able to login to your previous NUS Zoom account as Zoom disabled it after you left NUS.
Please add/change a friendly email address as a workaround.
https://exchange.nus.edu.sg/stfpea
Wait for 24 hours then try sign in again with SSO, company domain: nus-sg.
Q4. I have just created/changed my Friendly Email Address. And I can't Sign In with SSO, company domain: nus-sg. This is my first time signing into NUS Zoom. What do I do?
Ans: Please wait 24hours for the accounts to sync, then Sign In with SSO, company domain: nus-sg
Q5. The NUS Zoom account is using my friendly email address. Can we change it?
And: No. Zoom uses the SMTP email address; the friendly email address (if any).
Zoom Single-Sign On
NUS IT has enhanced our Zoom Single-Sign-On integration recently. As part of this exercise, we’ve identified that you had registered for a personal Zoom account with your NUS email address previously. This affects your eligibility to use Zoom services such as Zoom Meetings, Zoom Chat and other Zoom services that are associated with NUS. To resolve this account conflict, you need to terminate your Zoom personal account. After you have terminated your Zoom personal account, a corporate Zoom account will be created for you automatically.
Before doing these steps, please ensure you do not need to use Zoom meeting services for the next one hour.
You should complete these steps before 18 August, Friday so that you will not be affected by the migration.
No. | Task | Steps |
1 | Terminate your personal Zoom account that is registered with your NUS email address. Notes:
| Log into your Zoom account from Zoom web portal (https://zoom.us)
|
Wait for at least one hour before proceeding to the next step | ||
2 | Your new Zoom corporate account should be ready. Notes:
| Log into your Zoom account from your Zoom application or NUS Zoom web portal (https://nus-sg.zoom.us). Follow on-screen instructions as follows:
|
Regards,
Zoom Phone Project Team
