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Use and image relative to your camera settings. Example: If your camera is set to 16:9, an image of 1280 by 720 px or 1920 by 1080 px would work well.
You can select one during a meeting.

Troubleshooting

If you do not have a green screen and are experiencing issues with Virtual Background, try the following troubleshooting tips:

1. Sign in to the Zoom Desktop Client or Mobile App.
2. Click on your profile pic or initials on the top right.
3. Click on ⚙ Settings
   
4. Select Virtual Background.
5. Add the image
6. If prompted, click Download to download the package for virtual background without a green screen.
7. Manually pick the background colour to ensure the correct color is selected.
8. Ensure that the background is a solid colour with minimal shadows.
9. Add image to use your own images.
   Image Removed

PC

• Image only without a physical green screen

  • Option 1 

    • Zoom Desktop Client for PC, version 4.4.53582.0519 or higher

    • Windows 7, 8, or 10 64-bit

    • 4th generation i7 quad-core or higher processor

  • Option 2

    • Zoom Desktop Client for PC, version 4.5.4 (5422.0930) or higher

    • Windows 10 64-bit

    • 6th generation Intel i5 Dual core or higher processor

    • If CPU is not i7 quadcore or higher, integrated GPU enabled and integrated GPU's graphics driver version 23.20.xx.xxxx or higher

  Note: Due to issues with compatibility with Intel CPUs using the HD 620 graphics processor, devices using those processors, must use a physical green screen.

• Image only with a physical green screen

  • Zoom Desktop Client for PC, version 3.5.53922.0613 or higher

  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

• Video or image without a physical green screen

  • Zoom Desktop Client for PC, version 4.6.4 (17383.0119) or higher

  • Windows 7, 8, or 10 64-bit

  • Supported processor

    • 6th generation i5 quad-core or higher, except u-series

    • 4th generation i7 quad-core or higher

    • Any processor with a logical core of 8 or higher and frequency of 3.0GHz or higher

• Video or image with a physical green screen

  • Zoom Desktop Client for PC, version 4.6.4 (17383.0119) or higher

  • Windows 7, 8, or 10 64-bit

  • Supported processor

    • 6th generation i5 dual-core or higher processor, except atom and y-series

    • i5 quad-core or higher processor

    • Any processor with a logical core of 6 or higher and a frequency of 3.0GHz or higher

Mac

• Image only without a physical green screen

  • Zoom Desktop Client for Mac,  4.6.0 (13614.1202) or higher

  • 4th generation i7 quad-core or higher processor

  • 6th generation i5 dual-core or higher processor

    Note: 6th generation i5 dual-core processor, requires MacOS 10.14 or higher

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