Poll Everywhere Guides for Common Tasks & Common Troubleshooting

Below are some common issues that users may encounter and the solution that they can attempt:

 "slide failed to open properly" error when presenting the activity in PowerPoint

When you insert a Poll Everywhere activity in PowerPoint, Poll Everywhere will insert a slide and in that slide there are notes that cannot be deleted. Deleting the notes will result in the following error during presentation:

So on such cases, users should remove all the Poll Everywhere slides whose notes had been deleted and re-insert the activities. Remind users that they cannot delete whatever notes that Poll Everywhere has. They can add on notes, but they cannot delete.

 Error when trying to install plugin for PowerPoint in Windows

Sometime some Windows users may encounter their PowerPoint plugin installation fails or it does not work or gives them error. For such cases, please ask them to do the following steps:

  1. Uninstall the plugin that you have installed (Control Panel\Programs\Programs and Features)
  2. Go to https://www.polleverywhere.com/app/powerpoint/win and scroll down until you can see Poll Everywhere for Enterprise
  3. Do Step 4 Install the Poll Everywhere MSI.
  4. During installation you will be prompted to either install for "Everyone" or "Just Me", please select the "Everyone" option and proceed as normal.

If it still does not work, please uninstall the plugin again and ask them to do all the steps from step 1 to 4 listed under Poll Everywhere for Enterprise.

 Poll Everywhere slide in PowerPoint is not displayed correctly

Sometime some users may have their computer's display setting not in the recommended scale. This may cause their Poll Everywhere slide in PowerPoint to be displayed incorrectly. On such cases, please ask them to set the display setting in their computer to be at the recommended scale.

More information can be found here: https://support.polleverywhere.com/hc/en-us/articles/1260801550929-Activities-spilling-off-the-presentation-screen

Additionally, below are guides on how to do common tasks: