Log in to Canvas
Click the NUS Users button.
If prompted to accept the certificate (usually on devices joined to Workspace ONE), accept the certificate.
Otherwise, enter your NUS-ID email.
Enter your NUS-ID (with domain) and password.
Approve sign in request. Input the digits shown using Microsoft Authenticator.
You will be logged in to Canvas.
Follow these steps to troubleshoot Canvas login issues.
Are you new to NUS?
If you are a new NUS staff, you will only be able to log in to Canvas after your official start date.
Also, it will take a day or two after your official start date for your account to be provisioned in Canvas.
This is the case even though you may have already been assigned a NUS-ID and email address, and are able to log in to other NUS systems.
Enrolment in MFA or Workspace ONE
Before logging in, please ensure you have enrolled in MFA or the device you are accessing Canvas from is enrolled in Workspace ONE.
Please only use this link to log in: https://canvas.nus.edu.sg/
You should see the NUS Canvas home page.
Make sure your password is correct
Type your password in a text editor to make sure you are typing it correctly, then paste this into the password field when prompted.
Bad request? Clear web browser cookies and cache
If you get this message:
Please clear your web browser's cookies and cache (all time/all history, if necessary), restart the browser and try again.
If this fails, repeat the process, but reboot your computer before restarting the browser, then try again.
Instructions differ based on operating system and web browser. This third party site has instructions for common combinations of operating systems and web browsers: https://clear-my-cache.com/
You may also try a different web browser or use an incognito/private window in your browser to see if it resolves your issue.
NUS staff: are you able to log in to CHRS?
If you can log in to CHRS but not Canvas, please let us know here.
If you still cannot log in...
If you still cannot log in, it is likely an authentication issue rather than a Canvas issue. Please contact itcare@nus.edu.sg instead.