Windows Errors 1603 and 1920 when installing Examplify

Owned by Wu Haixin
Last updated: 28 Jun 2024 by Iffa Iryani Said
1 min read

Some users may encounter Windows Errors 1603 and 1920 when installing Examplify. This is generally caused by antivirus programs quarantining of components of the installation.

To fix the problem, follow the below steps:

  1. Disable anti-virus software in your laptop
    https://examsoft.force.com/etcommunity/s/article/Disabling-Anti-Virus-Software

  2. Install Examplify

  3. Create an exclusion within your anti-virus software for the specific path C:\Program Files (x86)\Examsoft (include subfolders).



  4. Enable your anti-virus software after creating the exclusion