Turnitin error date_post - post date must be after start date

If you see the following error message in your Turnitin assignment in Canvas:

Turnitin Error

Sorry, we could not process your request.

Turnitin assignment could not be created.

date_post - post date must be after start date

date_post-must-be-after-start-date.jpg

Please follow these steps to fix the issue:

  1. Enter the assignment, then click Edit Assignment Settings on the top right.

    edit-assignment-settings.png

     

  2. Scroll down to Assign Access. Take note of the Due, Available from and Until dates (if any).
    Clear all dates, then scroll down and click Save.

     

  3. You should now see the Turnitin Assignment Inbox. If you see the Load <assignment name> in a new window button, click it to load the Turnitin Assignment Inbox.

  4. In the Turnitin Assignment Inbox, click the cog icon (settings) on the top right.

  5. Input the respective Start Date, Due Date and Feedback Release date.

    1. Available from (Canvas) = Start Date (Turnitin)
      This date must be (1) before the due date and (2) within the current semester.

    2. Due (Canvas) = Due Date (Turnitin)

    3. Until (Canvas) has no equivalent in the Turnitin Assignment Inbox settings.

    4. Feedback Release Date (Turnitin) has no equivalent in the Canvas assignment settings.
      This date should be after the due date.

    5. More information for Canvas & Turnitin dates.

  6. Click Submit on the bottom left.

  7. Click Edit Assignment Settings on the top right.

     

  8. Scroll down to Assign Access.

  9. Fill in the Due, Available from and Until dates.

    1. The Available from (Canvas) date must be the same as the Start Date (Turnitin).

    2. The Due (Canvas) date must be the same as the Due Date (Turnitin).

    3. The Until date is not compulsory.

  10. Scroll to the bottom and click Save.